This Cancellation Policy (“Policy”) governs the terms and conditions under which clients may cancel or reschedule appointments with VIP Surface Concepts (“Company”). By booking an appointment, the client (“Client”) acknowledges and agrees to the following:
Notice Requirement • Clients must provide at least twenty-four (24) hours’ advance notice to cancel or reschedule an appointment. • Notice must be submitted via email, phone call, or text message to the contact information provided by the Company.
Deposits • All deposits are non-refundable and will be forfeited if a cancellation or rescheduling request is not received at least 24 hours prior to the scheduled appointment. • Deposits may only be transferred to a new appointment if notice is given within the required time frame.
No-Show Policy • Failure to appear at the scheduled appointment without prior notice will be considered a “no-show.” • In the event of a no-show, any deposit will be forfeited and the Client may be required to pay a new deposit to book future services. • Repeated no-shows may result in refusal of future service at the discretion of the Company.
Late Arrival • Clients arriving more than 15 minutes late to their scheduled appointment may be subject to cancellation or rescheduling. • Late arrivals that require rescheduling will be treated as a cancellation without proper notice and may result in deposit forfeiture.
Cancellations by the Company • VIP Surface Concepts reserves the right to cancel or reschedule any appointment due to unforeseen circumstances, including but not limited to weather conditions, mechanical failure, staff illness, or other operational concerns. • In such cases, the Client’s deposit will either be refunded in full or applied to a rescheduled appointment at the Client’s request.
Force Majeure • Neither party shall be held liable for cancellations or delays due to events beyond their control, including but not limited to acts of God, natural disasters, accidents, government restrictions, or other emergencies.
Modifications • VIP Surface Concepts reserves the right to modify or update this Cancellation Policy at any time. Updated versions will be posted on our website and will take effect immediately upon posting
Effective as of Jan. 1, 2025
